I've had a call or message. Is it really from Henderson Wood?
Trades and survey firms are sometimes impersonated by scammers, so it's sensible to check. Here's how to verify that a call, text, WhatsApp, or email genuinely comes from us.
Our genuine contact details
- Phone and WhatsApp: 07540 147 814
- Email: addresses ending in @hendersonwood.co.uk (for example info@hendersonwood.co.uk)
- Website: hendersonwood.co.uk
- Office: 81 Lee High Road, London, SE13 5NS
If you're contacted from a different number or a free email address (Gmail, Outlook, etc.) claiming to be Henderson Wood, treat it with caution. When in doubt, hang up and call us back on 07540 147 814. A genuine member of our team will never mind you checking.
Things we will never do
- Ask for payment by gift card, cryptocurrency, or money transfer services
- Ask for your full card details, PIN, or online banking password over the phone
- Pressure you to pay a deposit on the spot to 'hold' an appointment
- Turn up unannounced claiming a survey was booked if you haven't arranged one
Payment details and terms are always confirmed in writing before any work. If you receive anything suspicious in our name, please let us know, as it helps us protect other customers too.